[TYPO3-typo3org] TYPO3 Jive support forum

[Ingmar Schlecht]

Hi Alex,

how's it going? I'm really looking forward to the mailing list to forum
bridge so I'd be curious to hear if there's any news?

Are there any problems still to be solved or is everything basically
ready for Sune to create the subdomain support.typo3.org?

As far as single-signon and stuff like that is concerned: Couldn't we
enable postings without registration but securing it with a captcha?

cheers
Ingmar

Alex Heizer schrieb:
> Hi all,
> 
> The support forum that I had set up for the TYPO3 community is mostly
> ready to go at http://support.typo3.us . I have imported most of the key
> groups, especially the incredibly large English list, and have secured
> the license for it so that we can use it free of cost from the very
> generous and open-source-friendly Jive software developers. I haven't
> imported the German list, which is equally as large as the English list,
> but this import is planned for the near future. Since it will take
> approximately 3-4 days (72+ hours, at least), I intended to start the
> import after all of the other groups had been imported.
> 
> A lot of the questions on the English list are recurring questions that
> have been answered many times in the past, and in the past month I've
> seen quite a few "search the newsgroup" replies to new users.  So having
> the forum go live could certainly help with the dissemination of
> knowledge. I plan to offer the forum to the US and English lists as
> available for people to begin using as *the* TYPO3 support forum in beta
> mode for a week or two to get some real world feedback. This will start
> getting people looking for answers and using the forum on a regular basis.
> 
> Since the forum has an integrated knowledge base, it's very easy for any
> forum member to suggest that a post/thread be a KB article, and it's
> very easy for a KB admin to convert a forum thread to a KB article. So
> as the site gets used more the KB can easily grow based on all of the
> existing posts of the last 3 years.
> 
> Questions/thoughts:
> - Currently this forum is at http://support.typo3.us -- where should it
> eventually go? And if it should go on a typo3.org subdomain, when should
> we set up the domain parking, before or after the beta period? I
> personally would recommend 'http://support.typo3.org', but that's just
> my preference.
> - Do we also want a separate knowledgebase subdomain in addition to a
> forum one?
> - There is no single sign-on for mailinglist or typo3.org users to
> integrate with the forum. This means to post to the forum users will
> need to sign up with a new account and put in the email address they use
> for the mailing lists in order for posts to be sent through the lists.
> If the email address is the same as in the mailing list, they will be
> posted once they are posted to the forum. The real world test will be to
> see what happens if the email address doesn't match. Current testing
> indicates the posts don't get accepted by the mailing list but still
> appear in the forum.
> - The forum has the default design, but we plan to use the typo3.org
> design to coordinate (modified to accommodate the forum's wider content
> area).
> 
> If people are happy with me offering this as-is to the community for
> open testing before going "live", I'll do that in the next few days.
> 
> Cheers,
> Alex
> 
>