[TYPO3-core] Closing of issues

[Markus Klein]

Hi!

I guess there's one exception: Duplicates shall be closed immediately.

Kind regards
Markus


> -----Original Message-----
> From: typo3-team-core-bounces at lists.typo3.org [mailto:typo3-team-core-
> bounces at lists.typo3.org] On Behalf Of Michael Stucki
> Sent: Saturday, May 11, 2013 2:56 PM
> To: TYPO3 core team
> Subject: [TYPO3-core] Closing of issues
> 
> Hi folks,
> 
> just a note while I'm checking some recent updates in Forge.
> 
> First of all, many thanks to all those who are keeping the issue tracker clean
> and updated. I appreciate that very much!
> 
> I have a small wish however, which is about closing of issues:
> Please do not close issues directly. They can't be reopened again.
> 
> Imagine a user who reported an issue 2 years ago and it never got fixed.
> Two years later, someone closes the issue due to lack of activity, but the
> reporter can't even reopen it.
> 
> I think that is not very encouraging for the reporter and should be changed.
> Instead of closing, change the status to "resolved".
> Additionally, add a nice message to the update, for example:
> 
> | It looks like nobody else could reproduce the problem for more than a
> | year, therefore I am closing the issue now.
> | If you think this is wrong, please reopen the issue and mention that
> | it still occurs in the latest version. Thank you for understanding!
> 
> Note that I use the word "close" but technically we're just resolving the
> issue. From time to time we can go ahead and close all resolved issues, to
> have the issue tracker cleaned up.
> 
> Greetings, Michael
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