[TYPO3-dev] Bugtracker for Dummies?

[Denyer Ec]

Just my 2p...
I would think that a more guided "Send people to the bugtracker"
process would be part of the typo3.org redesign process that is,
hopefully, under way. A lot of the problems Typo3 experiences are due
to people not being adequately guided to the correct resources,
leading to a lot of frustration and/or a lot of "Newbie" questions.
Now, these can be solved on behalf of the newbie with some googling
and some spare time, sure, but it's unreasonable to give that as a
response when other organisations and codebases do a much more
complete job and thus tempt away those newbies.

Given that the life of Typo3 depends upon the size of its userbase, I
would think that clear, accessible and userfriendly routing of users
to information would be a paramount concern. "Google the mailling
list" as a response will only drive people away. Today's children are
tomorrow's core developers.

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