[Typo3-typo3org] Groupware solution helping instrument

["Jörg-Alexander Roth [ZM]"]

Jan-Hendrik Heuing [NF] schrieb:
>>It should be vice versa in several ways. The most important is project <-> 
>>customer!
> 
> 
> Sure, but I also see these (all n:m):
> 
> employees : projects
> extension-"content" : projects
> customer : projects

I agree with that. While testing several CRM solutions it is always the 
same way: the customer is centered while all other fields and areas are 
related to the customer.

>>This is the main concept of a CRM - everything is related. Talking 
>>notices, phone calls, emails and so on will show up in the customer 
>>dialogue as they also to in project module.
> 
> We are actualy validating what kind of information we could out of our 
> telephone system....

Do I get this right? Our system is logging every call in a storage area. 
Like "which port connected to which number" -> identification with 
customer database and employee -> push it right into CRM.

>>Maybe a pool of interests, ideas and concepts can be generated to focus on 
>>a first step?
> 
> Sure. You said that you will set up a document within the next couple of 
> weeks. Send it to me to so that I can extend it. I could give you access to 
> our internal wiki, which woul also be a way of collecting these things. It's 
> only in german though, so not of much interest for the public.

I'll do so. Maybe end of June, because I have to go to hospital for some 
days. Gonna write some more there if I'm able to do so. :)

Jörg