[TYPO3-hci] Usability in end-user manuals and training

[Robert Markula]

Hello list!
I am not sure if I'm posting to the right list, but from the posts I've 
read here I get the impression that one of the most important things in 
user-satisfaction and motivation is the correct training and the correct 
end-user manuals. This point is stressed again and again on this list.

So my question is: How do you structure the end-user manuals for your 
customers? How do write them? What do you think is important and what 
not? Which elements proofed to be successful and which teaching 
techniques tend to fail?
The same goes for on-site training. What is the usual structure of your 
training lessons? What do you do to motivate people?

I'd be really interested in your answers, maybe sharing your experiences 
with the community could help a lot in improving the overall training of 
end-users.

Cheers,
Ro