[TYPO3-UG US] Solution for mailinglist archive

[Alex Heizer]

Hi Kevin,

Thanks for the suggestion. We did check out vBulletin, and it does have 
a nicer forum interface. The reason we decided to try Jive was because 
it has a forum, but what we needed was more than just a forum. We wanted 
to replace all of the functionality that has been missing since the 
mailinglist archive on the typo3.org site has been down. In other words, 
not to just create a *forum*, but to provide another interface to all of 
the knowledge that already exists, for people who don't prefer to use 
newsgroups.

Since TYPO3's had mailing lists for a long time, there's a lot of 
knowledge and experience that's already out there that can be used 
directly, so an import from a newsgroup was an essential feature. Since 
a lot of the developers (and a lot of other people who have been in the 
community a long time) already have the newsgroup/mailinglists set up 
and use it on a daily basis, those aren't going to go away and an export 
from the forum to the appropriate newsgroup would be needed. In addition 
to having just a threaded interface of a forum, Jive also allows users 
to suggest a post or thread as a knowledge base article, and a moderator 
can then assign it to a category in the KB. With the integrated search, 
a visitor can search both the forum and KB at the same time or individually.

On the user's side, moderators can be assigned to the forums and/or kb 
at the same time, and can sign up to be "experts" on topics. If a thread 
goes unanswered for a given period of time the "experts" get notified 
and will know their expertise may be needed. Although a Jive user would 
still need to sign up on the T3 mailing lists in order for their posts 
to get sent to the newsgroups, if they didn't sign up, their posts would 
still go into the forum. If they were signed up on a given mailing list, 
any forum posts would automatically get posted to the mailing list. 
Plus, when a user logs in, they'll have a list of their answered and 
unanswered posts.

Although vBulletin does have a newsgroup hack, it was last updated over 
a year ago, and that's a little too long to run on a production server 
from a security standpoint. Jive has an integrated NNTP server, so its 
newsgroup import/export feature is built in and supported with each 
version of the forum and KB.

One of the other concerns was that the performance of the mailing list 
archive on typo3.org was a bit slow and sometimes was down, but Jive is 
used on a lot of huge communities by big companies that need 24/7 
availability. So it looked like Jive would be able to handle our traffic 
easily.

Cheers!
Alex


Kevin Segraves wrote:

>Thanks for all the work you guys put into this.  That being said, I'd much
>rather have a vBulletin forums set up.  I'm sure we get some people here to
>donate (myself included) $160 for the cause.
>
>For those of us that will use the forums exclusively, it's a much better
>interface.
>
>-----Original Message-----
>From: typo3-ug-us-bounces at lists.netfielders.de
>[mailto:typo3-ug-us-bounces at lists.netfielders.de] On Behalf Of Christoph
>Koehler
>Sent: Friday, March 24, 2006 3:29 PM
>To: typo3-ug-us at lists.netfielders.de
>Subject: Re: [TYPO3-UG US] Solution for mailinglist archive
>
>I like it very much!
>
>On Fri, 24 Mar 2006 14:55:14 -0600, Alex Heizer <alex at tekdevelopment.com>
>wrote:
>
>  
>
>>Hello,
>>
>>This was posted this to the typo3-org mailing list, but wanted to make 
>>sure everyone here's able to check it out.
>>
>>--
>>
>>Michelle and I have been looking for a solution to the mailinglist 
>>archive/forum being unavailable that we can offer back to the community.
>>This week we found a forum that automatically pulls from a newsgroup, 
>>and individual posts can be added to a knowledge base. As a test, I've 
>>set up a forum and imported the TemplaVoila mailing list, plus created 
>>a KB article from one of the posts. It supports keyword searching for 
>>the forum and KB simultaneously, advanced searches, plus multiple 
>>levels of categories and subcategories for both the forum and KB so we 
>>can have a forum for each mailing list.
>>
>>Please take your time to check it out and let me know what your 
>>thoughts are. The URL is: http://support.typo3.us:8080/jive/
>>
>>I've created an admin user for anyone to log in and check out the 
>>system. The username and password are: typo3/typo3
>>
>>We'll host this as a gift for the T3 community, so any suggestions on 
>>making this better for all will be greatly appreciated. It's very 
>>stylable, so we'll make it fit in very nicely with the new CI!
>>
>>Its features include: automatic pull from newsgroup, automatic post to 
>>newsgroup from logged in users (as long as the user is signed up to 
>>post on the mailing list), and an RSS feed for each forum, post and KB 
>>article, ability to watch posts and threads, and for users to suggest 
>>posts to be turned into KB articles. Lots of big companies are using 
>>this, including:
>>Apple: http://discussions.apple.com/index.jspa
>>Amazon: http://developer.amazonwebservices.com/connect/index.jspa
>>BBC: http://newsforums.bbc.co.uk/nol/
>>Oracle: http://forums.oracle.com/forums/
>>HP: http://devresource.hp.com/forums/index.jspa
>>IBM: http://www-128.ibm.com/developerworks/community/
>>
>>It's normally a $18,950 (USD) application, but Jive Software is 
>>donating it to us because T3's an open source project, and Jive is a 
>>big supporter of open source (and has donated a lot of time to open 
>>source projects).
>>
>>Cheers!
>>Alex Heizer
>>    
>>
>
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