[TYPO3-about] Lost password, can't reset

[Steffen Gebert]

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Dear Danielle,

thanks for your interest in TYPO3! Nice that you come here and ask the
community for help. I will give my best to support you with your issue.

TYPO3 has no integrated possibility to allow resetting a backend
user's password from the login dialog. If there is such a feature in
your installation, it is coming a third-party extension (and I can't
help with that without deeper investigations).

In order to reset the admin password (or create a new admin user), you
can access the Install Tool at /typo3/install/.

How you can access that is described here:
http://docs.typo3.org/typo3cms/SecurityGuide/GuidelinesIntegrators/InstallTool/Index.html

IIRC the option to create a new backend user is in the "Important
Actions" section.

One note: The TYPO3-about list/forum to which you posted is designated
for non-technical discussion only. Please post your follow-ups to
TYPO3-english. Thanks for keeping this room clean. :)

Have fun with TYPO3

Kind regards
Steffen

- -- 
Steffen Gebert
TYPO3 Server Administration Team Member

TYPO3 .... inspiring people to share!
Get involved: http://typo3.org

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On 11/09/14 17:12, Danielle James wrote:
> Hi all, Any help/explanation would be great.
> 
> So I have been handed over a website which needs to be updated and
> was given a username and password to login at 
> www.[mysite].com/typo3/index.php which previously worked. I went
> to login with these credentials yesterday and was told the password
> is incorrect. SO naturally after racking my brains trying to
> remember if I had changed it, I decided to re-set the password as I
> wasn't sure if perhaps I had changed it and forgotten the new one.
> So I requested a new password and the reset link was to be sent to
> the corresponding email address. Nada. I've since tried logging in
> and nothing. Typo3 doesn't seem to now recognise my username or
> email address! (I've set this account up purely so that i could
> access these discussions) Any input would be great- I'm really
> stuck as to what to do! :(
> 
> 
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