[TYPO3-shop] Lost orders

[Christian Lerrahn (Cerebrum)]

Hi,
I've repeatedly had the problem that orders were lost because they
were paid for but did not reach the confirmation step. As there is
lots of people out there who shop online but are not too internet
savvy, it is not too rare an experience that people process payments
and then close the browser or navigate away before returning to
tt_products.

The problem now is that no confirmation email is sent, even though the
order was paid for and the shop administrator cannot find out all
details from neither backend nor order tracking because the
confirmation page has never been rendered.

My idea now was to write a backend module which allows the shop
administrator to force order confirmation on an order he has seen
payment for but which was not finalised.

I had a quick look at the code and am now a bit unsure if this is easy
to do. While doProcessing() will probably do most of what I need it
seems quite a challenging task to preload all the parameters for that
method correctly from the database without going through a basket
object, filling the marker array, loading templates, etc..

Am I going about this problem the right way? Do I really have to
manually pull out the order data from the database and preload the
objects and arrays or is there and easier way?

Cheers,
Christian