[TYPO3-english] new admin - user login help

[Lara Burton]

This is where I have a problem.  I have no administrator over me to help.
That's what happens at universities who hire students.  Turnover has long
since gotten rid of anyone who knows what is going on.

I can go to her office and check that she is actually connected.  However,
although I removed it in the message, she did send me the correct url to our
college's TYPO3 login screen where she was getting the error.

Any other suggestions greatly appreciated.

Lara



-----Original Message-----
From: typo3-english-bounces at lists.netfielders.de
[mailto:typo3-english-bounces at lists.netfielders.de] On Behalf Of Christopher
Torgalson
Sent: Thursday, October 08, 2009 4:55 PM
To: TYPO3 English
Subject: Re: [TYPO3-english] new admin - user login help

Hi,

On Thu, Oct 8, 2009 at 3:37 PM, Lara Burton <emailforweb at gmail.com> wrote:
>
>> I am a student at a university and I was hired as a webmaster for our
>> college server.  Part of my responsibilities include maintaining a TYPO3
>> Version 4.0 website.  Having no previous experience with TYPO3, I am
>> learning my way around, but I have a problem I can’t solve yet.
>>
>> May I ask for some advice?  Here is an email from a department secretary:
>>
>> [quote]
>>
>> At the beginning of the semester I moved into a different office and
>> acquired an existing computer.  I had Computer Support install Internet
>> Explorer which is the browser needed to work on the current website but
> when
>> I go to [the TYPO3 login screen] this is the message I get:
>>
>> You have not activated your user name.  Would you like to activate your
> user
>> name now?  This requires an active Internet connection.
>>
>> I click ‘Yes’ and this message appears:
>>
>> Error during seat activation process.  There are no free seats available
> for
>> this license.  Please contact your system administrator.
>>
>> [/quote]
>>
>> She is still able to logon from her old computer, just not the new one.
>
>
> [Christopher Torgalson]
> This is nothing to do with TYPO3. It sounds like she's unable to
> connect to the internet at all.
>
>
> [Lara]
> Thank-you for your quick response--but if she is able to connect to the
> TYPO3 login screen, and receive a TYPO3 error message, she is getting
> Internet connection.  As a new administrator, I don't understand the
"Error
> during seat activation process.  There are no free seats available for
this
> license." message.


You need to follow up with your administrator. Judging by that
message, she is never actually getting to the TYPO3 login screen, and
TYPO3 categorically does not produce any such error message.


-- 
Christopher Torgalson
http://www.typo3apprentice.com/
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