[TYPO3-english] so called TYPO3-supporting providers

[bernd wilke]

Am Mon, 06 Jul 2009 17:08:34 +0700 schrieb Andreas Becker:

>> Hi Jigal
> 
>> > Even before setting up a certification Program there need to be
>> information
>> > about a defined MINIMUM standard in Hardware and Software
>> > Requirements
>> and
>> > this is not enough as it needs also an example setting of a TYPO3
>> > Server environment which will be usable as a hosting platform. And
>> Securityissues
>> > should matter too!
>>
>> This will indeed be arranged. You can't have a certification without
>> sufficient information for the people/company who wants to be
>> certified.
> 
> 
> This would be the first step which is really necessary Thanks!
> 
> 
>> > Instead of reducing the groups of hosters to some "certified TYPO3
>> Hosters"
>> > it would be much better to spread the word about how to setup an
>> > ideal or most optimum Server/Hosting surrounding for everybody!
>>
>> Why only one or the other?
> 
> 
> The point is that everyone should have the chance to be a qualified
> TYPO3 Hoster and therefore he needs qualified information on how to
> setup such an environment and this is missing at this point, even many
> threads where asking about hosting TYPO3 already on the Lists. A
> frustrated Customer will first blame the developer but finally it will
> be always TYPO3 and this harms us all. As we can't avoid people with
> hosting their sites at non certified hosters it would be much better to
> get those hosters TYPO3 enabled.

my first intention about a example test installation was in this 
direction.
I think just a list about neccessary specification won't do the job.
indeed we have a list (http://typo3.org/about/system-requirements/) which 
proofs to be of no use.

the benefit of an example test installation (like acid-test) should be 
that providers can see in the live-system which configuration-value need 
correction like the grafics-part in the install-tool where you can test 
wether all grafic-handling (IM/gdlib) works as needed or where parameters 
need change.

As it is a difference in doing something and reading a parameter I prefer 
the real TYPO3 against a standalone-programm which just checks values.

on the other way: if these test-installation is public anyone can see 
which parts of TYPO3 are working, which not and can decide how important 
they are to him. 
In tests I always prefer detailed results using my own weighting for my 
decision instead of only one number as result of a foreign weighting for 
foreign needs, so it may give a hint which products/provider are 
interesting at all.

>> A hosting company which wants to have clients from the "TYPO3-market"
>> will get certified. If a company is not interested in these clients,
>> certification has no use for that company.
> 
> 
> Wrong. As many companies host their websites by their own or on the
> server of their developer and exactly here starts the problem as those
> servers mostly leak on very essential stuff, especially in terms of
> security.

or a company has it's IT-manager who sells everything, without knowing?
I did a job, where the customer had a contract with IBM. IBM said: 'we 
can handle every kind of webserver.' and so IBM got the job of webhosting 
against my vote for an expierienced TYPO3-hoster. 
one week later I was asked from the serveradminstrator where he could buy
(!) the apache-software.
Later on, he insists that I had to tell him how to configurate apache and 
mysql as his installtion had a very poor performance. 
As we had developed till then on an development-account at a TYPO3-
provider, we should ask our provider about his configuration.
I was happy to end the contract as I (and TYPO3) were blamed for all the 
failures of the webadmin. 
As I'm no webserver-adminstrator I always say: select a good TYPO3-
hoster, but my boss likes more to follow the customer than me.

having a test-installation a webserver-adminstrator can proof if he is 
able to provide a good (TYPO3-)server
or I can proof that the adminstrator isn't capable of providing a running 
TYPO3 system.

I think nobody will get certified for the company's own website.

[...] 
> A research is not done by checking of a developer or a company or a
> hoster is certified. A research starts in reading comments from others,
> reviews about the company and the developer with no matter if he or they
> have a certification or not. But until now there isn't any resource for
> HOSTERS to read about their benefits and backdrops, A Developer has got
> his site and his references. As a customer I would simply pick out 2 - 5
> references and phone them and ask them about the developer or customer
> before I would start a bigger project with them. There is so much more
> important than a certificate. i.e. Customer Support, Flexibility, On
> Time Development, Quality of work ... which you can't read out of any
> certificate.
> 
> The same should be able with TYPO3 Hosters. If they would list a list of
> referenced TYPO3 Projects hosted on their servers than you could simply
> phone them and ask them about Service, 365/24/7 Online Chat or Phone
> Support, Their responsetimes beside the major TYPO3 Question - How is
> your TYPO3 Site running on this server, do you have ssh access, and so
> much more.

how can a new hoster get customers if every possible customer asks for 
references?
how can a hoster, who detects TYPO3 as a new market get TYPO3-customers 
if every possible customer asks for TYPO3-references?

and do you believe that a hoster of 1,000,000 (or more) websites know how 
many of them are TYPO3? (I know: just run a script to check)
and wether their owner is willing to be told as reference?

[...]

bernd
-- 
http://www.pi-phi.de/t3v4/cheatsheet.html