[Typo3] Blank Space help

[Alex Heizer]

Krystian Szymukowicz wrote:

> > Another question: Is this the kind of reputation TYPO3 wants to have
> > (i.e., "we have very knowledgeable support, if you can tolerate the
> > rudeness.")?
>the point is that I can not see rudnes in JoH answer so the question is 
>not right here
>  
>
That was exactly my point. You cannot see the rudeness, but that doesn't 
mean that there aren't thousands of others who do. I am not saying that 
Joey is intentionally rude, because I give people the benefit of the 
doubt as to their motives, and like I already said, he gives a lot of 
great solutions. However, perception transcends intent. If you ran a 
restaurant and had no patrons you would wonder why your tables were 
empty. If you discovered that 1000 people in town were of the opinion 
that your waiters were rude but one person says the service is 
competent, it doesn't take a genius to figure out that despite your best 
intentions as a restaurateur, you need to look at finding the cause of 
the problem if you want to fill your seats. The fact is, yes, you may 
see no rudeness in his language and he is not intending to be rude, but 
I have seen over the years a lot of comments from people who do not 
share your views, in general, of the mailing list. The fact is TYPO3 has 
lost a lot of customers because of the *perception* of rudeness, and it 
needs to be addressed if TYPO3 is to gain more acceptance in the US.

Whether any one person is being rude or not, if the perception is there, 
we need to actively counteract it in order to change TYPO3's reputation 
in a market that it wants to break into. Again, I do not believe that 
anyone is intending to be rude. But I think we've all discovered in our 
own experience at least one case where people's perceptions do not match 
our own intent.

Alex