[Typo3] Where do I modify the template for order tracking

[Bill Alexy]

I found this faq
http://typo3.org/man_uk/documentation/mailing-lists/english-main-list-archive/thread/3370/?tx_maillisttofaq_pi1%5Bsword%5D=Order%20tracking&tx_maillisttofaq_pi1%5Bmode%5D=1

but I still don't understand where in the template to hardcode the info.

Do I need to create a form? I've searched the template abd have found 
the ###ORDER_TRACKING### but not the aforementioned form.

Thanks for your patience.

Regards,
Bill