[TYPO3-hci] Let's try to aks the users!

[Sebastian Erlhofer]

Hello,

we are talking about "admins" and "normal users", novice ones etc.
What about to clearify our clients a bit.

I'd suggest to introduce some roles (FE-users, BE-User, admins, 
developers) and sort each of them as novice, intermediate and expert.
Now let us write a handfull of sentences for each type, what he/she does 
typically with typo3, what he/she knows and so on.

This way we can refer to those types and I am sure we will find 
different points where to attach some user-studies (lets decide after 
this if we can do qualitative interviews, a online survey, usability 
studies with thinking-aloud-method or eyetracking).

What do you think about that?

Greetings,
-sebastian

Philipp Stiel schrieb:
> Hi!
> 
> This is my first t3-group in which I try to take part - like I'm not a 
> programmer, neither a user who knows t3 really well (in fact you're 
> already talking about various features I don't know at all or I did 
> never understand (like the clipbord, differences between page and list, 
> TV and normal pages, the question why there is more than one way to set 
> important site-properties (TSconfig, templates...). I don't want an 
> answer to theses questions at all, it just shows that it is important to 
> consider the needs of all different types of users:
> 
> 1. Typo3 should be as simple as possible even for admins, trying in the 
> same time to keep the great variety it offers. Before adding a feature, 
> think twice if it is really necessary! I totally agree with the emails 
> "less ways to do it". On the other hand an editor for TS in templates 
> seems indispensable for.
> 
> 2. Typo3 should be as simple as possible for BE-users, and my own 
> experience shows me how difficult it is to explain to users who don't 
> now computers very well how to add a simple news. The idea of a new 
> starting page (which is open to changes by the administrator, e.g. to 
> add "note of the day"), of a modified task-center and one-click actions 
> for important tasks seem to fit into this command (And I have no idea of 
> what mambo means). A clearly arranged fusion of the BE and FE could fit 
> as well.
> 
> 3. A university-study would be nice to advance really in this subject, 
> but perhaps we could reach our aim in a different way: Unfortunately the 
> "normal" BE-users don't participate in this group (at least I think so), 
> so we have to go to them, ready to take them for serious: I myself would 
> be ready to ask "my" BE-users to get to know their problems. I imagine 
> at the moment a system like the Bugtracker-system to collect all 
> propositions and problems of BE-users (and even if its just a click too 
> much for a task). A system to sort these "problems" would be necessary 
> afterwards, but like usability is a question concerning everybody we 
> have to ask everybody!
> 
> Greetings
> Philipp
> 
> 
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