[TYPO3-english] Customers and Extensions

Tomas Mrozek mail at cascaval.com
Mon Nov 10 09:34:46 CET 2008

> They initially provide us with a "sort of" description how it should be.

If you work according to "sort of" description then you are asking for 

> But then, when they have seen something visually, they want to have this 
> feature added, that feature deleted, since they are not going to use it 
> anyway, etc. etc. How do you normally handle these requests.

You don't install/develop anything until you get the info from the 
customer on what he wants. It's sometimes quite hard so you might 
actually need to "tell the customer what he wants".

You then specify (in as much detail as possible) the functionality in 
the contract. If the customer later comes up with any changes, you tell 
them that it's not in the contract and that it would mean extra cost.

Depending on the changes requested, your own abilities/resources, time, 
you either...

1. Ask the author of the original extension for changes.
2. Create your own fork of the extension and do the changes.
3. Make changes if it's your own extension.
4. Subcontract somebody else to do all the above for you.
5. Decline the customer's request.

Tomas Mrozek

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