[Typo3] RTE Bugs or Problems?

JoH info at cybercraft.de
Sat Nov 12 03:39:59 CET 2005


>> It's a newsgroup where TYPO3 _users_ (and sometimes developers) help
>> each other on a voluntarily base.
>
> So this is an official newsgroup where TYPO3 _users_ (and sometimes
> developers) help each other on a voluntarily base? That works too.

Let's try not to do hairsplitting here - call it however you like

>> Especially people from the US don't seem to understand that there
>> can't be a universal and official TYPO3 support since there is no
>> company selling this product so nobody is responsible for this
>> service or gets paid for it.
>
> Which is why we have consultancies. We do understand and In fact many
> of us are here are consultancies ;)

Fine - so it's up to you to support the US customers with a forum, a
newsgroup or whatever you like.

>> I don't get the point. - Do US people really believe it is easier to
>> use a webbased forum where you have to:
>
> Use the search function? Yes, that is about as effective as Google.
> That's the most effective function of a forum. Additional search
> features are nice too.

I got more than 100.000 posts on my local PC and lots of possibilities to
search them.
Even importing them into a database is possible. Can you do that with a
forum?

>> And this leads us to the major question: Why would you expect
>> somebody who has got the answers but no questions to come to such a
>> forum?
>
> As a lead in for commercial support? Works for me. We broke 4,000
> registered users last month. Apparently I'm doing something correctly?
>
>> And don't tell me something like: Big companies are using support
>> forums, so TYPO3 has to do it too.
>
> Are big companies are using support forums? Good to know! I had a
> feeling about this ;)
>
>> The difference is, that big companies are paying lots of money to
>> their support teams so these people can make a living just by
>> answering questions in forums.
>
> Let's not limit ourselves to that scenario... I can imagine other
> reasons for very small companies. Forums are good for building
> newsletters and other things.

Exactly - but not as a knowledgebase for TYPO3 consultants and/or
developers.

>> Conclusion: If you want answers from people who got the real
>> knowledge but don't get paid for their help, don't use a forum.
>
> That statement contradicts http://mediatech.net/typo3_forum.html

[quote]
Note: Due to current time restrictions some posts may take up to 3 days or
more to be answered at the moment.
[/quote]

No comment ;-)

>> And BTW: You don't have to subscribe to any mailinglist if you
>> switch to a tool that almost every IT professional I know of is
>> using: It's called a "newsreader".
>
> Newsreaders are great too and compliment a forum nicely... maybe we
> need a forum/newsreader :)

Could be a great extension. Instead of having the list archives like on
typo3 we could transform the whole stuff into a forum just to keep the
illusion for those who prefer to go where the information is instead of
having the information coming to their PC.
Every posting from the newsgroup would be inserted into the forum thread and
vice versa.

Any volunteers?

Joey

-- 
Wenn man keine Ahnung hat: Einfach mal Fresse halten!
(If you have no clues: simply shut your knob sometimes!)
Dieter Nuhr, German comedian
openBC: http://www.openbc.com/go/invuid/Jo_Hasenau





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