[Typo3] RTE Bugs or Problems?

[Gregory Remington]

JoH wrote:
> This is not - I repeat _NOT_ - an official support list for the product
> TYPO3.

And where do we find such an official support list if we don't make it 
so here?

> It's a newsgroup where TYPO3 _users_ (and sometimes developers) help each
> other on a voluntarily base.

So this is an official newsgroup where TYPO3 _users_ (and sometimes 
developers) help each other on a voluntarily base? That works too.

> Especially people from the US don't seem to understand that there can't be a
> universal and official TYPO3 support since there is no company selling this
> product so nobody is responsible for this service or gets paid for it.

Which is why we have consultancies. We do understand and In fact many of 
us are here are consultancies ;)

> I don't get the point. - Do US people really believe it is easier to use a
> webbased forum where you have to:

Use the search function? Yes, that is about as effective as Google. 
That's the most effective function of a forum. Additional search 
features are nice too.

> And this leads us to the major question: Why would you expect somebody who
> has got the answers but no questions to come to such a forum?

As a lead in for commercial support? Works for me. We broke 4,000 
registered users last month. Apparently I'm doing something correctly?

> And don't tell me something like: Big companies are using support forums, so
> TYPO3 has to do it too.

Are big companies are using support forums? Good to know! I had a 
feeling about this ;)

> The difference is, that big companies are paying lots of money to their
> support teams so these people can make a living just by answering questions
> in forums.

Let's not limit ourselves to that scenario... I can imagine other 
reasons for very small companies. Forums are good for building 
newsletters and other things.

> Conclusion: If you want answers from people who got the real knowledge but
> don't get paid for their help, don't use a forum.

That statement contradicts http://mediatech.net/typo3_forum.html

> And BTW: You don't have to subscribe to any mailinglist if you switch to a
> tool that almost every IT professional I know of is using: It's called a
> "newsreader".

Newsreaders are great too and compliment a forum nicely... maybe we need 
a forum/newsreader :)

Cheers,
Greg