[Typo3-dev] [BUGTRACKER] How do we handle user errors?

[Martin.no$pam.Kutschker]

Mathias Schreiber [K1net] wrote:
> Hi Guys,
> 
> how do we handle user errors on the bugtracker?
> Since I want to do my job there right, I wanted to check back how we deal
> with this.
> Right now, if I see a bug that is clearly a mistake by the user (like not
> COMPAREing the SQL dumps etc.) I mark their report as "feedback" and write a
> short note what they did wrong.
> 
> But I think it is the wron way to let the bugtracker slip into some sort of
> message board.
> 
> Suggestions?

Can you "close" a bug? I mean so that nobody can add comments (unless 
some admin "unlocks" it). There is such a button in Mantis. Does it do this?

"feedback" is fine. Bit perhaps you coudl add the status "invalid" as 
proposed by Steffen. And Martin is right, add an intermediate page 
"think about it page".

Masi