[Typo3-dev] [BUGTRACKER] How do we handle user errors?

[Steffen Mueller]

On 04/27/04 22:39 Mathias Schreiber [K1net] wrote:

> Right now, if I see a bug that is clearly a mistake by the user (like not
> COMPAREing the SQL dumps etc.) I mark their report as "feedback" and write a
> short note what they did wrong.

mark bug with status INVALID
following http://bugzilla.mozilla.org/bug_status.html

is it possible to alter status field in mantis?

> 
> But I think it is the wron way to let the bugtracker slip into some sort of
> message board.
> 

place some information right after login about how to behave in 
bugtracking (and how to prove if their bug is really a bug). e.g. check 
FAQ, ask list, search for duplicate bugs, ...

-- 
cheers,
Steffen

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"Education is man's going forward from cocksure ignorance
to thoughtful uncertainty." (Don Clarks' Scrapbook)
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